Agency Referrals Form | Household Goods

Client Referral Form

To schedule an appointment for your client to receive furniture and household items, please provide us with the information requested below.

"*" indicates required fields

To schedule an appointment for your client to receive furniture and household items, please provide us with the information requested below.

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Transportation Information

STEP 1: Transportation Planning

You and your client are responsible for transporting the goods and furniture from Household Goods

Please note that Household Goods does not have a delivery service.
Before completing and submitting the referral, confirm that your client has a reliable way of getting furniture from Household Goods in Acton into their home.

Does your client have a reliable way to transport furniture and other items from Household Goods in Acton into their home?*

YES. Go directly to referral form to schedule an appointment

NO. I will submit the referral when my client has a reliable way of transporting furniture and household items from Household Goods into their home.

How will the client transport their items to their home?*

We strongly encourage renting a closed box truck. A 15 foot box truck is recommended for most clients. If your client plans to use a pickup truck, trailer, or roof rack which require securing loose items, your client will need to load and secure the items without the assistance of our volunteers.

Agency/other program is providing movers

Client/client's friends or family is renting box truck

Other (please provide details)

If Other, please explain:*

Name of Mover:*

To rent a box truck, your client will need a licensed driver, credit card for the deposit and funds to pay for the truck, mileage and gas. They will also need someone to help unload the furniture.

Does your client have the resources necessary to rent, drive and unload a box truck?*

YES

NO. I will submit the referral when my client has a reliable way of transporting furniture and household items from Household Goods into their home.

Please return and complete the referral once your client’s transportation plan is complete. If helpful, feel free to download our client transportation needs checklist.
Thank you.

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Agency Information

Fields marked with an * are required.

Step 2: Agency Information

When your form is completed properly and submitted to Household Goods, you will see a Success message.
You should receive an email regarding this referral within 48 hours. If you have not received the email within this time, please email refer@householdgoods.org.

Your Name (Agency Contact)*

First Last

Your Title or Staff Position*

Please let us know if you are an intern/temp or volunteer.

Name of Your Agency*

Include program name if applicable

Your Agency Address*

Please provide street, city, zip code

Street Address City State ZIP Code

Agency Website

Your Office Phone Number (Agency contact)*

Please provide extension if applicable

Your Cell Phone Number (Agency contact)

Your Email (Agency contact)*

Enter Email Confirm Email

Have you changed agencies?*

If you've previously submitted client referral requests through a different agency, please check "Yes" below.

Yes

Please note your former agency:

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Client Information

Fields marked with an * are required.

Step 3: Client Information

Client First Name*

Client Middle Name

Client Last Name*

(Surname)

Client Address*

Address of home/apartment being furnished

Street Address/Apt # City State ZIP Code

Client Phone Number*

Client Email Address

**We collect this info in order to send clients an appointment reminder email and for 'remote zoom' meeting code if needed. **

Enter Client Email Confirm Client Email

Total number of adults (18+ years) living in the home; please include the client:*

Please enter a number greater than or equal to 1.

Second Adult in household - First Name

Second Adult in household - Middle Name

Second Adult in household - Last Name

(Surname)

Please list First and Last Names of other adults:

Total number of children (ages 0-17) living in the home:*

Enter 0 if no children are living in the home, otherwise, please enter the number of children.

Please enter a number from 0 to 9.

Number of bedrooms in the home?*

Please check all that apply:*

If Other, please describe:*

Language - Can your client communicate in English?*

Yes - fluent

Yes - can communicate

Other

If the client is non-English speaking, what language do they speak:

Please arrange for someone who can translate for your client to attend the appointment.

What floor does your client live on?*

Basement

1st floor

2nd floor

3rd floor

4th floor

5th floor or higher

Single family home with multiple floors

Single family home with one floor

Other

Household Items Needed (check any that apply):*

Beds (Our inventory varies and we cannot guarantee specific sizes)

Dresser or bureau

Dining or kitchen tables

Sofa

Chairs

End tables, coffee tables, bookcases

Pots, pans, dishes, glasses, silverware

Bedding

Other items needed

Schedule Your Client's Appointment

Scheduling an Appointment*

My client is flexible

My client needs specific days/times

Preferred days/time of day*

Check as many as apply:

Monday morning

Tuesday morning

Tuesday afternoon

Wednesday morning

Thursday afternoon

Friday morning

Saturday morning

Saturday afternoon

Please select a first and second choice for an appointment date followed by a preferred time of day. Appointment days are Monday through Saturday.
*** There are no Sunday appointments and no Thursday morning appointments.***

Appointment Date - first choice*

Appointment date first choice - preferred time of day*

Note that there are NO Thursday morning appointments.

Morning (Mon-Sat; no Thu morning appointments)

Afternoon (Mon-Sat)

Appointment Date - second choice*

Appointment date second choice - preferred time of day*

Note that there are NO Thursday morning appointments.

Morning (Mon-Sat; no Thu morning appointments)

Afternoon (Mon-Sat)

How will your client choose their items?*

In person, in Acton

Virtually using Zoom (Must have movers picking up at the time of the appointment)

About Cancellations and No-Shows

Cancellations and No-Shows use an appointment that could have been used by someone else to furnish their home. They also make it difficult for Household Goods to recruit volunteers to help your clients. We will only reschedule your client once unless they have an illness or true emergency.

Are you confident that your client will be able to attend their appointment with a truck large enough to take everything they need?

YES - continue with referral

NO - I will submit the referral when I can be confident that my client can attend the appointment.

Is there anything else we need to know?

You and your client will be responsible for transporting the goods and furniture from Household Goods. Before completing and submitting the referral, please confirm that your client has a “Transportation Plan” – a reliable way of getting furniture from Household Goods in Acton into their home.

What is a Transportation Plan?

A transportation plan describes how your client will move furniture and household goods from our showroom in Acton, MA to and into their home on the appointment day. Planning in advance helps make sure that your client will be able to get the goods they need.

A good transportation plan includes:

a secured vehicle appropriate for transporting items;
a committed and licensed driver; and
available labor to unload and move goods into the clients home.

These may be provided by the referring agency, another program, or the client themselves.

It may be helpful to use our client transportation needs checklist before beginning the referral process.

Client Referral Form

Transportation Information

STEP 1: Transportation Planning

You and your client are responsible for transporting the goods and furniture from Household Goods

Agency Information

Step 2: Agency Information

Client Information

Step 3: Client Information

Schedule Your Client's Appointment

About Cancellations and No-Shows

What is a Transportation Plan?

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